Please order early to give the shipping companies plenty of time to get your package to you. We cannot rush shipping on any smoke products. 

Do not count the day you order as a 'shipping' day!

The first day business day we receive your order is our processing day, the day we give the shipping company your order is the day they process (typically this is the same day as ours.) The Shipping Company counts the NEXT business day as day one. Weekends are not counted as a shipping day either.  

There are possible delays with all carriers due to the holidays up to 1-2 business days. 

SMOKE BALLS DO NOT QUALIFY FOR EXPEDITED SHIPPING & CANNOT SHIP TO PO BOXES

Our Smoke balls must be shipped via UPS ground, therefore taking up to 6 business days, and our Ring Pull Smoke Bombs are considered HAZMAT and must be shipped via FedEx Ground. See below for more details on HAZMAT.

LOCAL IN-STORE PICKUPS:

We offer local pickups at our store front in Springville, UT. There are no shipping charges for order pickups. If this is an option of interest for you please proceed with your online order and you will be directed through the checkout process with instructions. 

• Store Pickup Hours: Mon - Fri, 10:00 a.m. - 3:00 p.m.
• Store Location: 1278 N 750 W Suite 200 Springville, Utah 84663

For any issues with your order, please email us at: GenderRevealSupplies@gmail.com

Shipping Policies:

• If you elect to return an item, the original shipping costs will be deducted from the return. You are also responsible for paying for shipping to our facility. 
• National Holidays (days the post office is not open) will add one day of transit to deliveries.
• No cancellations on any shipped orders. No returns or refunds on Smoke Bombs. All Sales Final.
• For Non-Hazmat Items (powder, cannons, balls, etc.) we offer returns within 30 days. The customer is responsible for shipping costs, and initial shipping will not be refunded. Once we receive the product, we will inspect it to make sure it is undamaged, then restock the item. There is a 15% restocking fee as well. Smoke Balls must be shipped using UPS Ground and any shipped via USPS are not eligible for a refund. 



PO BOXES:

Please note that we are unable to ship smoke bombs to PO Boxes. If you submit an order with a PO Box, a member from our customer support team will reach out to you to request a new address and your order will not be processed until we can verify a different shipping address for you. We apologize for the inconvenience!

SHIPPING/HANDLING TIMES:

All orders placed over the weekend (after 1pm on Friday) will ship out on Monday. This makes Monday your processing day and Tuesday your first 'shipping' day. 

We ship all orders the same day you order them if you place the order by 1 pm MT (3 pm ET) from Monday-Friday.

Most shipping carriers won't deliver on Sundays. The days calculated at checkout for shipping times are business days (M-F) and it is an estimate, not a guarantee. If you order after the 1 pm MT cutoff time, you will need to add 1 business day to the quoted delivery date shown at checkout. There is also 1 day for processing that will need to be added to the time frame.

USPS shipping typically takes 1-3 days, but due to COVID-19, we are seeing delays on their end. Monitor tracking information for up to date delivery status.

UPS/Fedex Ground Shipping typically takes 3-7 business days. If you order over the weekend, your order will go out Monday, making that the processing day. If you live on the east coast, 5 business days puts your order arriving the following Monday. 

HOLIDAY HOURS OF OPERATION: Any holiday dates that shipping carriers are closed will not be counted as a shipping business day. 

Please visit our F.A.Q. Page for more information. 

Frequently Asked Questions Concerning Smoke Grenades and Gender Reveal Cannons:

Shipping/Order Issues

Do you ship to PO Boxes?

• Yes, except for the smoke balls, which must be shipped ground via UPS.

Can you offer in-store pickups?

• Yes we do! We are located in Springville, UT. Just select "In-Store Pick-Up" at checkout. Please give us at least 2 hours notice to have your order packaged and ready for pick-up! If you plan to pick-up the same day, please email us at genderrevealsupplies@gmail.com with "Urgent: In-Store Pickup Order#_____" in the subject line so that we see it right away and have your order ready to go! Our location is open for pick-ups from 10am-3pm Monday-Friday. 

Do you accept returns?

• We do accept returns within 30 days of your purchase. You can ship the items back to us, however the original shipping costs will be deducted from the refund. You are also responsible for shipping costs to us. There is also a 15% restocking fee taken from the refund as well.

Can you overnight some to me?

• No, please see our Shipping Page for more information

Can you ship to another country?

• We can ship all products Internationally except any smoke bomb items.

What should I do if I'm missing part of my order?

• Shoot! We're sorry to hear this! Please take a photo of the products you've received as well as the packaging it came in. Then, send these to GenderRevealSupplies@gmail.com along with your order number and the name on your order and we'll help you out! 

What should I do if my product malfunctions or arrives damaged?

• Just as stated above, first take photos of the products that either malfunctioned or arrived damaged. Send those to us at GenderRevealSupplies@gmail.com along with your order number and the name on your order as well as a quick explanation of what happened. We'll help you out as best as we can! 
• Damaged Gender Reveal Powder Cannons: As stated on all of our powder cannon listings, powder can leak during shipping. Despite our efforts to pad packages well, shipping carriers aren't careful during transport. Powder is a tricky substance to ship because it is so fine. We pack our powder cannons to the brim to make sure you get the best effect on the day of your event. That said, if a little powder leaks around the seems of your cannon- it is not damaged and it will preform just the same. If you're worried about color ruining the surprise, wipe up the powder with a wet rag or Clorox wipe. You can use a black pen or sharpie to draw over the seams if you need to! 

Product Questions 

Are the gender reveal products labeling discreet?

• Cannon Color Indicator: If you need assistance differentiating the cannon, there is a number under the barcode specific to each color. In the bottom right corner of the barcode strip there is an individual number, either a 1, 2 or 3. 

• 1 is pink
• 2 is blue
• 3 is silver

Can I make cool pictures with them?

• Yes, and please tag us on instagram @genderrevealsupplies for your chance to be featured! Follow our pages for the latest deals, product updates, and giveaways! 

Can I use Smoke Balls inside?

• No, they release way too much smoke to be used indoors.

Can I send back the ones I didn't use for my gender reveal?

• No, unfortunately all sales are final. 

Can I stop the smoke from coming out once it is activated?

• No, please don't try. That would result in injury. Never put your hand near the end that has smoke coming out.

What happens if the package is sent back after being determined "undeliverable"?

• You will receive a refund on your order minus initial shipping costs, plus costs charged to GRS to ship the item back (this cost is most often the same as initial shipping). This can result in up to $60 being taken off your refund.